Al Elam Property Management Co., LLC
Rules and Regulations
Important! Please read carefully.
Welcome to Al Elam Property Management Co., LLC. We are happy to assist you with your vacation plans and hope that your arrival and stay will be smooth and memorable.
Please take a few minutes to review the following rules and regulations about our rental program.
Reservations
Reservations can be made seven days a week during regular office hours, 8:30 a.m. until 5 p.m. Call us at 800-356-2311or 573-365-3367. You can also request reservations via email: rentals@alelam.com. Each property has a maximum occupancy. The number of guests cannot exceed the maximum occupancy. Violation of this policy will result in charges of $50 per extra guest per night and is strictly enforced. No property will be rented to any vacationing students or young adults under the age of 25 unaccompanied by a responsible adult (parent or guardian) who will be at the property for the entire stay. Reservations made under false pretenses will be subject to cancellation or eviction with no refund given.
Reservations require a 50% Deposit due at the time you make your reservation or within 10 days of the date the reservation is made if you are sending a check, if we do not receive your payment within 10 days the reservation will be cancelled. We will confirm your reservation with an agreement to be signed and returned to Al Elam Property Management Co., LLC.
The balance is due 30 days prior to arrival. If you make your reservation within 30 days of your arrival the entire amount is due at the time of reservation. Payment may be made by check, Cashier’s Check, Visa or MasterCard. Sorry, we do not accept Discover or American Express. Reservations made within 14 days of arrival must be paid in full at the time the reservation is made. A cashier's check, Visa or MasterCard are the only forms of payment accepted when making your reservation within 14 days of arrival.
Deposit Waiver Protection Plan
We now offer a Deposit Waiver Protection Plan at a cost of $35.00. The Deposit Waiver Protection Plan will cover up to $3,000 in accidental damages during your stay. This plan protects both you and the property owner from accidental damage. Any damage must be reported prior to departure or you will be charged upon discovery. Intentional or negligent damage will be charged to your credit card. All guests must have a valid credit card on file with the management office. If you choose to decline the Deposit Waiver Protection Plan you will be charged a $500.00 Damage Deposit payable no later than 30 days prior to your arrival. Your deposit will be refunded within 15 business days provided there is no damage to the unit.
Cancellation Policy
If you need to cancel your reservation more than 60 days prior to your arrival, you would receive a full refund less a $50.00 administrative fee. If you cancel between 60 and 31 days you would lose your deposit or half of your rental if you had paid in full. If you cancel within 30 days or less you would lose any money already paid in. When you make your reservation your chosen property is reserved and taken out of our inventory. The closer it gets to your arrival time the more difficult it is to re-rent your property if a cancellation is made. Trip Cancellation Insurance, we realize that on occasion our guests need to cancel for legitimate reasons like an illness, injury or family emergency. We now provide trip cancellation insurance so that you can protect your investment. If you purchase the trip cancellation insurance and must cancel for a covered reason, you would receive a full refund of any money that you had paid in, less the cost of the insurance. The cost is equal to 6.5% of your rental fee. We will be happy to send you more information about this policy. View the policy and get more information on line at www.vacationrentalinsurance.com
Check-in
Check-in is 3:00 p.m. on your arrival date. If you plan to arrive after 5 p.m., please notify our office so we can make late arrival arrangements. Upon arrival you will receive your keys, directions, maps and a packet of information to help make your stay more comfortable and enjoyable. Your keys must be picked up at our office, we will not mail keys or leave them at the rental property.
Check-out
Check-out is 10 a.m. on your departure date. All keys should be returned to our office no later than 10:30 a.m. To avoid any extra charges please insure that any damage is reported to our office prior to check-out, that all doors and windows are locked & secure, that the A/C is set on Auto at 80 degrees (summer) or Heat at 55 degrees (winter), that all trash has been removed and placed in the proper containers and that all used towels have been placed in the bath tubs. If you fail to remove the trash from the property you will be charged accordingly. The property should be left fairly clean and in the condition that you found it upon arrival. Should you not leave the unit by checkout time, a late departure fee of $25 per hour will be charged and a $25 fee will be charged for any unreturned or lost keys. Misplaced keys are considered lost until they are returned.
Housekeeping Fee
A housekeeping fee is charged on reservations depending on a minimum night requirement and varies depending on the size of the property. The fee varies from $45 to $225 depending on the size of the property & number of beds/baths. No daily maid service is provided under the terms of the rental agreement. If you would like a mid-week cleaning this can be arranged for an additional fee and must be arranged at the time of your reservation. Your property should be left in a responsible and tidy fashion. If the property is excessively dirty or if trash is left in the unit, you will be charged an additional housekeeping fee of $25 per hour and $25 per bag of trash.
Properties
All properties are privately owned. We ask that you respect the rental property and the other properties or units around you. You must abide by all rules and regulations as outlined in your rental contract as well as those of any home owner associations or condominium complex rules and regulations. Fireworks, firearms and kegs are strictly prohibited at all of our properties. Failure to abide by the rules and regulations can result in fines, charges and eviction.
Standard Unit Equipment
All units are equipped for basic housekeeping, which includes furniture, coffee pot and toaster, cooking utensils, dinnerware, towels and linens. The owners provide the towels and linens so we ask that you please account for them prior to your departure. Adjustments for missing or stained towels or linens will be charged to your account. You are encouraged to bring your own beach towels, personal items or additional linens if required. We also provide a starter supply of bathroom tissue and soap but please plan to bring your own supply of soaps for laundry, bath, dish & dishwasher together with paper towels and extra bathroom tissue. All homes and condos are equipped with central heat and air conditioning, t.v. and cable or satellite. Most properties have a washer & dryer, dishwasher, DVD player and a gas or electric grill.
Absolutely No Smoking
Upon departure if evidence of smoking is discovered you will be charged a $150 fee to ionize the unit and remove the smoke smell. If any burn marks are found you will be charged for repairs to furniture or carpet. Damage from smoking is not covered under our Deposit Waiver protection plan.
Absolutely No Pets
Upon departure if evidence of a pet is discovered you will be charged a $200 fee. This fee will cover the extra clean-up associated with having a pet in the unit. If there is damage resulting from a pet you will be charged for the repairs or replacement in addition to the $200 fee mentioned above. Note: We do have one pet friendly two bedroom condo. You may rent this unit with an additional $200 refundable pet deposit and an extra charge of $15.00 per night.
Telephones
About 50% of our homes and condos are equipped with telephones for your convenience. Long distance calls must be charged to your calling card or credit card. You will be charged for any long distance calls made on the owner’s account. Also if you are using a computer to access the internet please insure that you get a local access line to avoid any long distance charges.
Internet
Some of our homes and condos are equipped with internet access including high speed cable and wifi. Please ask about these properties if this is a service that you require. About 50% of our homes and condos are equipped with telephones for your convenience.
Maintenance
We make every effort to keep our condos and homes well maintained. Please check your property upon arrival and if anything is in need of repair, please call our office immediately to avoid any charges to your account..
Please remember that we are not a resort or hotel and do not offer a 24-hour maintenance staff. However, should the property have a mechanical failure, we will make every effort to rectify the situation as quickly as possible.
Due to unforeseen circumstances, we can not be held responsible for any mechanical failure of the appliances or air conditioning prior to or during your stay. If such occurs, upon notification we will contact the appropriate service person immediately to schedule the repairs. You will then have the following options:
- Stay at the property and await maintenance.
- Move to another comparable property, depending on availability. If there are no comparable properties available you will receive a full refund of any remaining days.
Locked Closets
Many of our owners maintain a locked closet or storage room in their home or condo for personal items. Please respect these locked closets and storage rooms. They are not included in your rental.
Items Left Behind
The Al Elam Property Management and Housekeeping staffs are not responsible for personal items left behind. We will be happy to return any item to you at your expense. It will be mailed COD, plus handling charges or with credit card authorization, shipped UPS or other ground service.
Parking
Parking Permits are available in the Check-in Package. Condominium guests must follow all rules and regulations set forth by the Complex in which they are staying. If you are bringing more than a couple of vehicles please be sure to inquire about the parking conditions at your rental property prior to your arrival. |
